Terms and Conditions

If you are visiting this page from the Sussex Hoodies Checkout Page please use the back button in your browser to return to your basket


Now for the official bit, we know it can be dull, but please continue reading as the Terms and Conditions are an important part of purchasing from us and will help you to determine your rights and ensure that your experience with us is a pleasant one. There is no small print and no hidden clauses.


Welcome to SussexHoodies.com website, by using our website you are agreeing to accept these Terms and Conditions (The conditions) which govern how we manage the website. You need to be aware that the Terms and Conditions can change at any time, so it is important that you familiarise yourself with any changes that may have been made prior to ordering. If you do not accept these Terms and Conditions then please refrain from using or accessing this Website.




After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy items displayed for sale on this Website. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that items have been dispatched. The contract between us will only be formed when we send you such dispatch confirmation. The contract will only relate to those items ordered whose dispatch we have confirmed in such confirmation, and we will not be obliged to supply any other items that may have been part of your order until the dispatch of such items has been confirmed in a separate dispatch confirmation. Anyone who is not a party to the contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.




All rights, including copyright, in the content of SussexHoodies.com web pages are owned or controlled by Sussex Uniforms Ltd. In accessing SussexHoodies.com web pages, you agree that you may only download the content for your own individual and non-commercial use.  You are expressly forbidden to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of the SussexHoodies.com web pages for any other purpose whatsoever without the prior written permission of Sussex Uniforms Ltd.




The use of third party websites is entirely at your own risk, Links contained in this Website will lead to other Websites not under our control and we accept no liability for the content of any linked site or any link contained in a linked site.




SussexHoodies.com is owned by Sussex Uniforms Ltd and is registered at: Kingfisher House, Hurstwood Grange, Hurstwood Lane, Haywards Heath, West Sussex, RH17 7QX


The following terms and conditions will apply between you and SussexHoodies.com when you purchase an item from us. The terms do not affect your statutory rights.

You guarantee that all goods ordered by you are for your own private and domestic use only and are not for resale; You must be over eighteen years old to use this website, if you are under this age, you must only access this website in conjunction with and under strict supervision of a parent / guardian. If you do not qualify, log off immediately, permission is denied. Any and all details that you submit to SussexHoodies.com for the purpose of ordering or buying goods are true, accurate, current  and complete in all respects and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered; It is illegal to use a false name or a known invalid credit/debit card to order.  Anyone caught doing so will be prosecuted to the fullest extent of authorities. We take this very seriously and will prosecute.


SussexHoodies.com reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if you a) fail to make payment to us when due b) you breach any of our terms and conditions c) when requested by us to do so, you fail to provide within a reasonable timeframe, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity d) we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on SussexHoodies.com.




Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, we will not be held responsible regarding the accuracy or completeness of the content of this Website.

Access to and use of this website is at the user’s own risk and we do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses.  You are recommended to take all appropriate safeguards before downloading information or images from this Website.


The information contained in this Website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products from us that they are suitable for your purposes. Orders will be subject to our Terms and Conditions. Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for legal or other professional advice on your specific requirements.




It couldn’t be easier, simply click on the appropriate school and then on the item you wish to purchase. To help you make the right choice we’ve included a size guide. In addition to this, sizing sets are available to try on at both our shops in Haywards Heath and Hove. When you have finished shopping, click on the “basket symbol” to have a look at your purchases and continue to the checkout when you are happy with your selection. At checkout you will be asked for a few details that we need in order to process your order. Take your time and ensure that all the details that you submit are accurate and correct.  A confirmation email detailing your order will be sent, please ensure that you check that this is accurate and notify us immediately if there are any discrepancies.




We accept all major credit and debit card payments via Shopify Payments secure online card processing service. Please be aware that no order will be despatched for shipping until it is paid for in full.




Our prices are set out on our website in Pounds Sterling, inclusive of VAT where applicable and are correct at the time of entering the information, however SussexHoodies.com reserve the right to change the prices of any products at any time without notice.

Whilst we try and ensure that all prices on our website are accurate, mistakes can sometimes occur and if we discover an error in the price of any of our products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or to cancel it.




All material and print colours shown on this website are only as accurate as your monitor allows. We cannot be held responsible for any colour variations on finished products.




SussexHoodies.com can deliver your goods to any UK Mainland address. Delivery is within 30 days of purchase, unless otherwise stated on the product at time of purchase. Some schools like to make sure all the hoodies go out at the same time to pupils so on the product you select, it will tell you the deadline for placing orders and the expected delivery date, as agreed with the school. SussexHoodies.com will not be liable for any delays in delivery.

When your order is ready to be dispatched you will receive an email notification. Please refer to this email and click on any relevant link to track your delivery.


At the point of purchase, customers are given an option to have their order delivered to an alternative address or left in a specific place. PLEASE NOTE THAT SUSSEXHOODIES.COM CAN NOT BE HELD RESPONSIBLE FOR LOSS OR DAMAGE TO ANY OF THE ITEMS PERTAINING TO YOUR ORDER IF THIS OPTION IS SELECTED.


We will inform you as soon as we can if we are unable to deliver your order and you may agree an alternative delivery period.  In no event shall we be liable for any damages or penalty for any delay in delivery.




In order to offer our customers value for money, SussexHoodies.com has a nominal postage and packing charge of £4.95 per order for all orders.




For all orders going directly to a home address, email confirmation will specify that your order is scheduled to be delivered within 48hrs - please note that we are not able to give specific delivery times. If you are not available to take receipt of your order and no other instructions have been given by yourself at the time of checkout, the delivery company will attempt delivery, or will leave you a card to tell you that they have left it at a secure area of your property (if requested).  If there is a second failed attempt your Sussex Hoodies order will be returned to us and we will contact you to re-arrange delivery.

SussexHoodies.com will charge customers for a re-arranged delivery (after two previous attempts have been made to deliver and proved unsuccessful). This will normally reflect the standard delivery charge of £4.95.



Where schools have asked for the orders to be dispatched to the school so they can distribute to pupils, the product will show that it is not available for shipping. All orders will be collated before the deadline and then shipped to the school on the date specified. SussexHoodies.com cannot be held responsible for any lost items once they have been delivered to the school.



If an item is damaged, faulty or we have made a mistake with your order, SussexHoodies.com will be happy to replace the item, subject to availability, provided you notify us within 3 working days of receipt. All the products on SussexHoodies.com are personalised and therefore we cannot accept order cancellations, changes, returns or exchanges once the items have gone to production. This does not affect your Statutory Rights.




SussexHoodies.com does not disclose buyer’s information to third parties other than when order details are processed as part of the order fulfilment.  In this case, the third party will not disclose any of the details to any other third party.




In the event that we fail to meet our high expectations of customer service please do not hesitate to contact us by email to hoodies@sussexuniforms.co.uk 

We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion.




Items ordered by you will be at your risk from the time of their delivery. Ownership of items ordered by you will only pass to you when we receive full payment of all sums due in respect of such items or upon their delivery, which is the later.




When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.




How do you get my consent?


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?


If after you opt-in you change your mind and withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at anytime by contacting us at hoodies@sussexuniforms.co.uk or mailing us at: Sussex Uniforms, Unit 1-2, Bridge Road Business Park, Haywards Heath, West Sussex, RH16 1TX, United Kingdom




We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.




Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.





If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.


PCI-DSS requirements help ensures the secure handling of credit card information by our store and its service providers.


For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.




In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.


However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.


In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.




When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.




To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.




By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.




We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.




If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hoodies@sussexuniforms.co.uk or by mail at Sussex Uniforms


Re: Privacy Compliance Officer


Sussex Uniforms, Unit 1-2, Bridge Road Business Park, Haywards Heath, West Sussex, RH16 1TX, United Kingdom




In respect of any cause of action or claim (including any action under any tort (including negligence), for breach of contract, for misrepresentation (other than fraudulent misrepresentation), for intellectual property infringement, under any statute or otherwise) arising out of or in connection with any purchase of items made from us (whether through this Website or otherwise), with any loss or damage to any purchased items in transit, with any use of this Website or otherwise: (i) we shall (if and to the extent that the cause of action relates to any or all of the items purchased) repair or supply the items in question; and (ii) save in respect of liability for death or personal injury due to negligence, liability for fraud or fraudulent misrepresentation or for any other liability that cannot be in any way excluded or limited at law:

  • Our entire liability shall be limited to and not exceed an amount equal to the value of the items purchased by you or the actual proceeds received by us under our relevant insurance policy or policies in respect of the liability in question, which is the greater; and
  • We shall not be liable for any such cause of action or claim unless you have given us notice of the cause of action or claim within three months of becoming aware of the circumstances giving rise to cause of action or claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.

Save in respect of liability for death or personal injury due to negligence, liability for fraud or fraudulent misrepresentation or for any other liability that cannot be in any way excluded or limited at law, we shall not be liable to you for any of the following whether arising from any cause of action or claim arising out of or in connection with any purchase of items made from us (whether through this Website or otherwise), with any loss or damage to any purchased items in transit, with any use of the Website or otherwise (including under any tort (including negligence), for breach of contract, for misrepresentation (other than fraudulent misrepresentation), for intellectual property infringement, under any statute or otherwise);

  • Any indirect, special or consequential losses;
  • Any losses or damages arising out of changes made to the content of this Website by unauthorised third parties;
  • Any loss of business or business opportunity, contract, profit, revenue, goodwill, reputation, use or anticipated savings; or
  • Any loss or damage to your or any third party’s data or records.


Nothing in these Terms and Conditions shall exclude or limit our duties and liabilities under any applicable legislation or any conduct of business rules which we are bound to comply with. Except as expressly provided in these Terms and Conditions we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.




The Conditions shall be governed by and construed with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.  If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of the Terms and Conditions which shall remain unaffected.




These Terms and Conditions represent the entire agreement and understanding between you and us relating to any purchase of items made from us and any use of this Website and supersede all other statements, representations of warranties (whether written, made by email or oral) made by you and us in respect thereof. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently.




We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.